Hotel Management & Administrative Skills

Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course.

Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You’ll also get dedicated expert assistance from us to answer any queries you may have while studying our course.

This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.

With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career.

Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.

The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you.

Start your learning journey with this course straight away and take a step forward in securing a better future!

Why should you choose this course with Academy for Health & Fitness?

• Opportunity to earn a certificate accredited by CPD after completing this course
• Student ID card with amazing discounts — completely for FREE! (£10 postal charges will be applicable for international delivery)
• Globally accepted standard structured lesson planning
• Innovative and engaging contents and activities
• Assessments that measure higher-level thinking and skills
• Complete this program in your own time, at your own pace
• Each of our students gets full 24/7 tutor support

Curriculum of this Course:

Our course consists of the following learning modules:

Introduction to the Course

• Course Objectives

Module 01: An Overview of Hotel Reception

• Customer Service Duties
• Financial Duties
• Overlap with Concierge
• Required Skills
• Promotion Potential
• Essential Skills for a Receptionist
• Hotel Receptionist Training
• Basic Training
• Technology Training
• Other Duties
• Length of Training
• Become a Successful Hotel Receptionist
• Learning About the Role
• Gaining Experience
• Finding a Job
• Career Path
• Ideal Skills
• Working Hours, Patterns and Environment
• Career Path and Progression

Module 02: Hotel Reception Standard Procedures

• Standard Operating Procedures
• Most Common Tasks in The Hotel Reception
• Guest Registration and Check in Process
• Email Bookings
• Pre-Arrival Checks

Module 03: Customer Service in Hotel Reception

• Customer Service
• High Quality Customer Service

Module 04: Communication Skills Required for Hotel Reception

• The Importance of Effective Communication
• Verbal Communication
• Visual Communication
• Benefits of Effective Communication in the Hotel Industry
• Conduct Staff Training
• Results of Great Communication Skills
• Importance of Front Office Communication
• Interdepartmental Communication
• Switchboard Operators
• Do's and Don'ts of Hotel Communication
• Essential Attributes of Front Office Staff
• Effective Speaking
• The Effect of Breath on Voice and Speech
• Vocal Production

Module 05: Telephone Handling in a Hotel

• Call Handling
• Greeting the Call
• Blind Transfer
• Reservation Enquiries
• Ending the Call
• For Reservations
• For General Enquiries
• Build Telephone Skills for Telephone Operators
• Telephone Systems for Hotels
• An Intelligent, Affordable Phone System for Your Hotel
• Enhancing Your Guests' Experience
• Supporting Different Users
• Drive Down Voice and Data Costs
• Increasing Your Revenue

Module 06: How to Handle Difficult Hotel Guests

• Dealing with Stressful Situations
• Dealing with the Noise Issue
• Patience Is the Key
• How to Deal with An Angry Hotel Customer
• Follow Up
• The Bottom Line

Module 07: Administrative Skills as a Hotel Receptionist

• Skills
• Why Organizational Skills Are Important

Module 08: Computer Skills and Programs

• Top Computer Skills

Module 09: Brand Standards in the Hospitality World

• Introduction to Branding in the Hospitality Industry
• The Importance of Branding to Your Hospitality Business
• Building Your Brand
• Target Whom You Want to Serve
• Give Customers a Great Experience at Every Point of Contact

Module 10: Being a Team Player: Working with Other Hotel Departments

• Important Aspects to Encourage Teamwork in Hospitality
• Qualities that Make a Good Team Player Great
• Characteristics of a Great Team Player

Module 11: Safety and Security in the Hotel

• Use Intelligent Access Control Systems
• Move to Mobile Keys
• Install Advanced Surveillance Technology
• Train Employees to Know Safety Procedures
• Keep Your Guests Informed
• Tighten Cyber Security
• Some Ways to Help Boost Hotel Security for Guests and Employees
• Safety and Security of Guests, Employees and Assets
• Bomb Threat Security
• Safety and Security Measures for Women Hotel Guests
• Safety Issues
• Fire in Hotel

Module 12: Sales and Marketing as a Hotel Receptionist

• Selling Techniques
• Brainstorming areas for promotion
• Sales Skills
• Tools for Marketing Your Hospitality Business

Module 13: Dressing the Part: Creating the Professional Look in Hospitality

• Dressing for a Hospitality Job
• What to Wear for a Restaurant Job
• What to Wear for a Hotel Job
• What to Wear for a Resort or Spa Job
• What to Wear to a Hospitality Interview

Module 14: Keeping Stress Under Control on the Job

• Stress in the Workplace
• When is Workplace Stress Too Much?
• How Managers or Employers Can Reduce Stress at Work

Module 15: Legal Issues in Hospitality

• Hotels Laws UK
• Importance of Knowledge of Laws in The Hospitality Industry
• How OSHA Regulations Affect the Hotel Business

Module 16: The Future for Hotel Receptionists

• The Role of the Hotel Receptionist
• Skills of a Good Receptionist

Assessment Process

Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course.

Show off Your New Skills With a Certification of Completion

The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.

Is This Hotel Management & Administrative Skills Course Right for You?

This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter.

This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world.

There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course.

This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.

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